Privacy & Policy

Information We Collect

We collect information you voluntarily provide when you contact us your name, your company name, billing address, shipping address, email address, phone number, and courier account number ("Personal Information") solely to process your orders efficiently. This information is stored securely on our servers.

In some cases, you may provide additional information relevant to your business needs, such as product interests or order specifications.

Information Collected Automatically:

When you visit our website, we may automatically collect certain information about your device and browsing activity. This information may include your IP address, browser type, operating system, referring URL, pages visited on our website, and the time spent on those pages.

Use Your Information

To respond to your inquiries and fulfil your requests.

To provide you with information about our products and services, including quotes and order processing.

To improve our website and user experience.

To send you marketing communications (only with your consent).

To comply with legal and regulatory requirements.

(We collect your information to fulfil your orders, provide you excellent services and all information about your products. send you marketing communications (only with your consent))

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We do not accept payments by credit card and never ask for your credit card information for any verification, transaction, and information, whatsoever.

Please note: No website or internet transmission is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

Your Rights

Access: You have the right to request a copy of the information we hold about you.

Opting Out: You have the choice to opt-out of marketing communications at any time. Simply notify us via email, and we will respect your preferences.

Email Subscription: You can easily manage your email subscription preferences by contacting us.

(We only send e-mail for customer service purposes and to those visitors who have indicated that they wish to receive other types of e-mail from us. If at any time you wish to stop receiving e-mails, offers and/or circulars from us, you can always remove yourself from our mailing list by sending us an e-mail)

Changes to Privacy Policy

We reserve the right to change this Privacy Policy at any time. Changes, modifications, additions, or deletions will be effective immediately on their posting to this site. You should check this policy periodically as its terms may change from time to time. Your use of the site after we post any such modifications will constitute your acknowledgment of the modified policy and your agreement to abide and be bound by the modified policy. We will also revise the “last updated” date found at the beginning of this Privacy Policy when we post changes to it.

Your Acceptance of these Terms:

Your engagement with our website is entirely voluntary. You are not obligated to provide any personal information unless you choose to access specific features or voluntarily provide information at our website. If you disagree with this policy, you have the option to exit the website immediately. We value your presence, but respect your decision.

Please note that the terms of use for this site are incorporated into and form a part of this policy. By using our website, you indicate your acceptance of both this Privacy Policy and our terms of use.

Ceraceas here to help. If you have any questions, call us at 415 361 5552 x2, start a chat, or email customerservice@heathceramics.com. As always, thank you for being here.